FAQ | UK Steroid Hut

Products & Quality

Are your products pharmaceutical grade? +

Yes, all our products are pharmaceutical grade and sourced directly from verified manufacturers. Every product is lab-tested for purity and potency to ensure you receive only the highest quality PCT products, aromatase inhibitors, and supplements.

How do I know the products are authentic? +

We guarantee 100% authentic products. All items come with verification codes that can be checked on the manufacturer's website. We also provide lab test results upon request and work only with verified pharmaceutical suppliers.

What is the shelf life of your products? +

All products have a minimum of 12 months shelf life from the date of purchase. We regularly rotate our stock to ensure you receive fresh products with maximum potency. Expiry dates are clearly marked on all packaging.

Do you provide dosage guidance? +

Yes, our expert team can provide general guidance on PCT protocols, AI dosages, and cycle support. However, we always recommend consulting with a healthcare professional before starting any supplementation regimen.

Ordering & Payment

What payment methods do you accept? +

We accept the following payment methods:

  • Bank Transfer (UK and International)
  • Cryptocurrency (BTC, ETH, USDT, LTC, BCH) - Get 5% discount!
  • E-Wallets

All transactions are secure and encrypted. We do not accept credit or debit cards.

How do I get the 5% cryptocurrency discount? +

Simply select cryptocurrency as your payment method at checkout. The 5% discount will be automatically applied to your order total. This discount is available for all crypto payments including Bitcoin, Ethereum, Tether, Litecoin, and Bitcoin Cash.

Is my payment information secure? +

Absolutely. All payment transactions are encrypted and processed through secure channels. We never store your payment information on our servers. Your financial data is protected with industry-standard security protocols.

Can I modify or cancel my order? +

Orders can be modified or cancelled within 24 hours of placement, provided they haven't been dispatched. Please contact our customer support team immediately if you need to make changes to your order.

Shipping & Delivery

Do you offer free shipping? +

Yes! We offer FREE UK shipping on all orders over £250. For orders under £250, standard UK shipping is £8.99 and express shipping is £15.99.

Do you ship internationally? +

Yes, we ship worldwide! International shipping rates start from £25 depending on your location. Delivery times vary by region but typically range from 7-14 business days. All international orders include full tracking.

Is packaging discreet? +

Yes, all orders are shipped in plain, unmarked packaging with no indication of contents. Your privacy is our top priority. The sender name on the package is generic and does not reference our company name.

How can I track my order? +

Once your order is dispatched, you'll receive a tracking number via email. You can use this number to track your package in real-time through the courier's website. Updates are available 24/7.

What if my package is lost or seized? +

In the rare event that your package is lost or seized by customs, we offer a reshipment guarantee. Contact us within 30 days of the expected delivery date, and we'll work with you to resolve the issue.

Customer Support

How can I contact customer support? +

Our customer support team is available 24/7 via email. You can reach us at support@uksteroidhut.com. We typically respond within 24 hours, often much sooner.

Do you offer cycle advice? +

Yes, our knowledgeable team can provide general guidance on PCT protocols, AI usage, and cycle support. However, we always recommend consulting with a qualified healthcare professional before starting any supplementation program.

What is your return policy? +

Due to the nature of our products, we cannot accept returns on opened items. However, if you receive a damaged or incorrect product, please contact us within 48 hours of delivery, and we'll arrange a replacement or refund.